T​erms and C​onditions



Luum Textiles warrants to the original purchaser that all textile products under normal wear and tear shall meet the specifications listed on the Luum Textiles website at www.luumtextiles.com, for the period of one year.

Should any failure to conform with this warranty appear on the product during the first year after the date of shipment, upon prompt written notice, Luum Textiles will replace the affected product.

This warranty does not apply to:

  • Acts or omissions of parties other than Luum Textiles

  • User modification, including additional fabric finishes applied after purchase

  • Unusual atmospheric or environmental conditions.

  • Abnormal use of textile including cuts, spills, improper cleaning, or other misuse of product.

This warranty is the Customer’s sole remedy for product defect. Luum Textiles makes no warranties, including the express or implied warranties of merchantability and fitness for a particular purpose, other than the express warranties contained herein. The above express warranties are the exclusive warranties given by Luum Textiles. All other warranties, express or implied, are expressly disclaimed, including without limitation as to merchantability, fitness for any particular purpose or use or otherwise.



We stand behind the products we sell. If there is a problem with any order, contact Customer Service at 1-877-705-LUUM (1-877-705-5886) within ten (10) days of receipt of the fabric or leather. If you receive a damaged, defective, or incorrect item, we will work with you to correct it.

What If I Need to Change or Cancel
an Order?


Please contact Luum as soon as possible and we will accommodate if feasible. If we have already cut the fabric then changes or cancellations will not be possible. All cancellation requests will be handled through Customer Service at 1-877-705-LUUM (1-877-705-5886). Approvals for returns are at the sole discretion of Luum Textiles. Cancellations are valid only upon issuance of a cancellation number. Cancellations are subject to 35 percent restocking fee.

We do not accept any returns or exchanges on final sale products and discontinued items.

C​ustomer S​ervice ​and C​ontact I​nfo


In the U.S. and Canada, contact Luum Textiles Customer Service at 1-877-705-LUUM (1-877-705-5886). Outside of North America please call 919-464-2922 for further information.

Payment Terms


New customers must prepay for orders valued at less than $1,000. Luum accepts payment by credit card or check.

New customers ordering products valued in excess of 1,000 and requesting extension of credit must submit a credit application. Credit terms and deposit requirements will be determined based on Luum’s evaluation. The Credit Application and Bank Reference Authorization is attached hereto (Canada/United States).

Accounts that are inactive for one (1) year or more will be deemed inactive and a Customer must reinitiate the credit qualification and application process.

Luum reserves the right, in its sole discretion, to deny and/or discontinue issuance of credit to customers at any time.

Unless otherwise stated, all invoices are payable net thirty (30) days from the date of the invoice. After thirty (30) days, unpaid invoices are considered “past due.” After sixty (60) days, the account will be placed on credit hold and marked “delinquent.” After ninety (90) days, creditvprivileges will be suspended. Interest charges in the amount of two percent (2%) per month will be applied to invoices which remain unpaid after thirty (30) days.

Credit Card Payments


We are pleased to accept Visa ®, MasterCard ® and American Express®. Credit card payments are processed through Moneris (Canada) or Elavon Virtual Merchant Services (United States).

Tax Exemption


If a Customer claims an exemption from such taxes, it shall be the Customer’s responsibility to furnish an appropriate exemption certificate to Luum. Customer will indemnify Luum against improper tax remittances caused by the Customer, including but not limited to inaccurate and/or fraudulent tax exemptions claimed by the Customer.



Please send the completed Customer Credit Application and Bank Reference Authorization to LUUM by email to luumtextilescreditCanada@luumtextiles.com (Canada) or luumtextilescreditUSA@luumtextiles.com (United States)