When will I receive my order?
In-stock products are processed and leave our facility within 2 business days of receiving your order. Depending on the final ship to destination the product can take between 3-6 business days to arrive after receiving an order confirmation email. For additional enquiries, please contact customer service at 1-877-705-5886. If an ordered product is out of stock, Customer Service will contact you and arrange an appropriate ship date.
How will my order be delivered?
Textiles are shipped via FedEx. A tracking number via FedEx will be provided.Shipping and handling charges are based on the weight and size of your order. The delivery costs are based on FedEx shipping & handling charges.
Does Luum deliver to locations outside of North America?
We currently ship only to addresses within Canada and the United States. For additional inquiries about shipments for global customers, please contact Luum Textiles Customer Service at 1-877-705-5886 in Canada & the U.S. or 919-464-2922
Contact Luum Textiles Customer Service if there are special shipping requirements for any order.
Who do I contact to inquire about special orders?
If you would like to inquire about specials or customs, please call Luum Textiles customer service at 1-877-705-LUUM (1-877-705-5886) in the U.S. and Canada.
What happens if I need to change or cancel an order?
Please contact us immediately, as we will accommodate if feasible. If the product has already been cut, then changes or cancellations are not possible. All cancellation requests will be handled through Customer Service at 1-877-705-LUUM (1-877-705-5886). Approvals for returns are at the sole discretion of Luum Textiles. Cancellations are valid only upon issuance of a cancellation number. Cancellations are subject to 35% restocking fee. We do not accept any returns or exchanges on final sale products and discontinued items.
What is the returns policy?
Luum Textiles stands behind the products we sell. If there is a problem with any order, contact Customer Service at 1-877-705-LUUM (1-877-705-5886) within ten (10) days of receipt of the fabric. If you receive a damaged, defective, or incorrect item, we will work with you to correct it.
How are taxes charged?
When placing your order, we estimate sales tax based upon the jurisdiction of the shipping address. All sales tax calculations are subject to revision and are recalculated on the day your order is shipped. Many jurisdictions require that we collect sales tax on shipping charges.
If you are tax exempt and have sent us a tax-exempt certificate for the ship-to jurisdiction, taxes will not be charged. Tax exemptions are applicable for orders received by Purchase Order only.
Are tariffs or duties added to my order?
All tariffs and duties are included in the per yard price.
Is the Luum Textiles website secure?
What is the warranty on Luum Textiles?
Click here to view our warranty page.